Q: How can we get catalogues and price of the product?
A: Please contact us to get the catalogs & price lists by email, MSN, or message.

Q: How about the quality of products?
A: We are a brand sex lingerie manufacturer and wholesaler in china. Thus, you can be assured of the quality of our products.

Q: Could you accept OEM and Customer's Design and Logo?
A: Yes. OEM accepted and Customer's Design and Logo are Welcomed; The minimum quantity of per (size,color and design) is 50 sets, Loading time is about 15 working days.

Q: What is the wholesale price?
A: Tthe Price List of the catalogues is the wholesale price.

Q: How to place an order?
A: You could place an order by E-mail, MSN, Fax, etc.

Q: Can you keep my order information in secret?
A: Sure. It is no problem. We promise to keep personal information in secret.

Q: May I order the mixture order in several catalogs?
A: Yes. You could order the mixture order in several catalogs. Of course, your order must be reach our allowed minimum request.

Q: How to pay?
A: About payment, please refer to "Payment". If you have any question, please communicate with us.

Q: Should we communicate with you after payment?
A: By western union, we can get your payment within 24 hours. But by bank transfer, there may be several days for the arrival of money. We suggest you pay by western union in case that need goods urgently. After payment, please kindly fax or E-mail us your western union or bank receipt, that will help us proceed your order more effectively.

Q: Could you accept other currencies? How about the exchange rate?
A: Usually, we only accept US Dollar. If you have to pay other currency, please instruct us in advance. About exchange rate, please according to that day's international exchange rate you make the payment.

Q: How to deliver the goods?
A: Usually, we send the goods by DHL, UPS and EMS of China Post. If you have your own carrier, please advice us in Order Form in advance.

Q: How about the postage? Who pay it?
A: Buyers pay the postage.

Q: Can you deliver the goods in time? When will we receive it?
A: we would deliver it within 1-2 days after we receive your payment. By EMS international express, it will arrive in everywhere of the world within 4-6 days.

Q: How to refer to the situation of transport after delivery?
A: After delivery, we will e-mail you the EMS NO., and you can track your parcel on the web page: http://www.ems.com.cn/english-main.jsp, or find your own country tracking link on the web page: http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html.

Q: What should we do when we receive the parcel?
A: You should not sign in until you check whether the outer packing is intact or not, and whether the quantity is right or not.

Q: Can we exchange the goods?
A: If there is quality problem, we could exchange it within 5 days.

Q: How to exchange it in case of quality problem?
A: If there is quality problem, you may send it back to us within 15 days after you receive the goods. And we are responsible for exchanging it. You need to enclose the list (including Item NO., Quantities, Receiver, Address, Tel NO., E-mail etc.) with the parcel.